hi177 Privacy Policy

1 Introduction and Scope

hi177 ("we", "our") operates a mobile-first online casino and betting platform for users in Bangladesh. This privacy policy ("Policy") describes how we collect, store, process, and protect your personal information when you use the hi177 website (hi177.cam) and its associated services.

By using hi177's services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please do not use our services.

This policy may be updated from time to time. For significant changes, we will send a notification to your registered email address. You are advised to visit this page regularly.

2 What Information We Collect

hi177 collects only the information necessary to provide its services. This information comes from two sources:

2.1 Information You Provide Directly

• Full name (at the time of registration)
• Date of birth (for age verification — for those aged 21 or above only)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• National ID card or passport number (for KYC verification)
• Address

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Page visits, session duration, and click data
• Login time and login history
• Transaction history and betting records
• Data obtained from cookies and similar tracking technologies

3 Purpose of Data Use

hi177 uses the collected information for the following purposes:

3.1 Account Management

Your information is used to complete your registration process, create and manage your account, and verify your identity.

3.2 Payment Processing

Your payment information is used to securely process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, and to enforce a minimum deposit amount of ৳200 and a minimum withdrawal amount of ৳800.

3.3 Customer Support

Your information helps provide 24/7 Bengali live chat support and resolve your issues.

3.4 Security and Fraud Prevention

To detect and prevent fraud, money laundering, and other illegal activities. To monitor unusual logins or transactions for account security.

3.5 Responsible Gaming

To monitor your gaming behaviour and ensure responsible gaming, and to provide support when needed.

3.6 Legal Compliance

Your information is used to comply with applicable laws and regulations and to respond to legitimate requests from legal authorities.

4 Cookies and Tracking Technologies

hi177 uses cookies to operate the website properly and to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: For the basic functionality of the site. Maintaining login sessions, saving preferences, and so on.
• Performance Cookies: To monitor site performance and improve the user experience.
• Functional Cookies: To remember your language preferences, screen settings, and so on.
• Analytics Cookies: To analyse site traffic and usage patterns.

4.2 Cookie Controls

Cookies can be declined or deleted by changing your browser settings. Please note that disabling cookies may cause some features of the site to not work properly.

5 Information Sharing and Disclosure

hi177 does not sell or rent your personal information. We may share information with third parties in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted third parties that assist with payment processing (bKash, Nagad, Rocket, Upay), technology services, customer support, and fraud detection. All such providers are bound by strict confidentiality terms.

5.2 Legal Requirements

Relevant information may be disclosed in response to court orders, legitimate requests from law enforcement agencies, or other legal obligations.

5.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will provide advance notice in such cases.

6 Information Security Measures

hi177 takes the highest technical and organisational measures to keep your personal and financial information secure:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
• Data Encryption: Stored sensitive information is always kept in an encrypted state.
• Access Control: Only authorised staff have access to the information they need.
• Firewall Protection: Advanced firewall systems to prevent unauthorised access.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is provided for account security.

Although we take the utmost precautions, no data transmission over the internet is 100% secure. If you identify any security issue, please notify our support team immediately.

7 Data Retention Period

hi177 retains your information only for as long as it is necessary:

• Active Account: Information is retained for the entire duration that the account remains active.
• Closed Account: Transaction records are retained for a specified period after account closure for legal and regulatory requirements.
• Legal Disputes: Relevant information is retained until any dispute is resolved.
• Marketing Preferences: No further marketing communications will be sent after you opt out.

8 Your Rights and Controls

hi177 respects your right to control your information. You have the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: Subject to legal obligations, you can request deletion of your personal information.
• Objection to Processing: You can object to the processing of your information for specific purposes.
• Data Portability: You can request your information in a standard format.
• Marketing Opt-Out: You can request to stop receiving promotional communications at any time.

To exercise these rights, please contact our support team via live chat or email.

9 Privacy Protection for Minors

hi177's services are for individuals aged 21 or above only. We do not intentionally collect any information from minors. If we become aware that a minor has registered with us, that account will be closed immediately and the collected information will be deleted.

If you know that a minor has created an account on hi177, please inform us via live chat or email.

10 Third-Party Services

The hi177 platform may use software from game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These third-party providers have their own privacy policies, and their methods of collecting and using data are outside hi177's control.

bKash, Nagad, Rocket, and Upay are used for payment processing. These payment services have their own privacy policies and terms of use, which can be found on their respective platforms.

11 Policy Changes and Updates

hi177 reserves the right to update this privacy policy over time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be displayed on the site's homepage.
• The "Last Updated" date at the top of this page will change.

Continued use of hi177 after any changes will be considered acceptance of the updated privacy policy.